Community Profile Redesign
User profiles are an unsung but critical element of any online community. I served as product design lead on a comprehensive redesign of profiles in our flagship cloud product line. This was no simple facelift. Product discovery revealed that our customers utilized profiles and prioritized information in a variety of ways. Our design strategy needed to gracefully accommodate these differences. We were also tasked with replacing static, manually curated content with dynamic content that automatically generated by a powerful recommendation engine.
Role: Senior Product Designer at Jive Software
Contributions
Needs analysis and design requirements definition in collaboration with product management and customers
Precedent study of user profiles in enterprise software and social media
Usability audit of existing profiles
Product design strategy
Information architecture
Interaction design
User stories and detailed use cases
Collaboration with UI designer, developers, and quality engineers throughout the release cycle
Visual design by Keith Mitchell